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The definitive guide to organizational excellence--completely updated
Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management : A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.
Coverage includes:
- Business-integrated quality systems
- Organizational structures
- The quality function
- Approaches to quality
- Customer-focused organizations
- Integrated planning
- Strategic planning
- Understanding customer expectations and needs
- Benchmarking
- Organizational assessment
- Process control
- Quantifying process variation
- Quality audits
- Supply chain management
- Continuous improvement
- Effective change management
- Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
- Management of human resources
- Motivation theories and principles
- Management styles
- Resource requirements to manage the quality function
