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This glossary includes a myriad of technical terms and concepts related to quality management principles. Novices as well as seasoned quality professionals will find this book to be the definitive guide to quality-related terms, concepts, persons, and acronyms and the concise explanations are helpful when preparing for certification exams. This glossary is organized alphabetically and includes references to related concepts making it a quick and easy-to-use reference book that any quality library should have. Also included in several appendices are the ASQ Code of Ethics, noted influential persons in the quality field a separate list of acronyms, and SPC symbols and common formulas.
