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Are you stuck in a quality rut of using just a few familiar tools? Do you need help finding and using the right tool at the right time in your improvement processes? Then this is the book of you. The Quality Toolbox is a comprehensive reference of 148 quality tools and variations, with step-by-step instructions and examples. There are tools for generating, organizing, and evaluating ideas, analyzing processes, determining root causes, planning, basic data-handling, and more. The book is written and organized to be easy to use so that anyone can find and learn new tools without needing an instructor.
Like a carpenters toolbox, The Quality Toolbox provides you with a choice of many appropriate tools for the wide variety of situations that occur on the road to continuous improvement. The comprehensive tool matrix lists all the tools in the book and categorizes them in three different ways to help you find the one best suited your situation.
This best seller has been completely updated and expanded, and includes an additional 34 tools and 18 variations. the "Quality Improvement Stories" chapter now includes detailed case studies from three Baldrige Award winners. A new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used, including overviews of ISO 9000, the Baldrige Award, benchmarking, Six Sigma, and lean.
