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Author's Karl A. Shillif and Paul J. Motiska show managers how to identify quality team members and designate results-oriented responsibilities. Their comprehensive mini-manual covers the quality assurance essentials including procedures, quality audits, specification, vendor analysis and selection, and costs. By replacing the technical jargon found in other quality guides with logical, sequential instructions, the book helps readers immediately apply concepts as they plan and enforce effective quality assurance programs.
