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In Improving Maintenance and Reliability through Cultural Change Steve Thomas explains to middle managers in the manufacturing and process industries how to improve maintenance and reliability performance at the plant level by changing their organization’s culture. In so doing he demystifies the concept of organizational culture and links it with the eight elements of change: leadership, work process, structure, group learning, technology, communication, inter-relationships, and rewards. He goes on to effectively demonstrate how to break the cycle of failed improvement programs and instead use cultural change to help make significant and lasting improvements in plant performance.
