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Total Quality Handbook provides practical, easy-to-use information for both students and practitioners in the field of quality management. Global competition and the ever-increasing expectations of customers demand that organizations improve their performance continually. This need for continual improvement is unrelenting and ongoing. Performance levels that are competitive todya may not be competitive tomorrow. An organization's products, processes, people, and services must get better every day if it is going to survive and prosper in the global marketplace.
