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Although the concept of quality is familiar to engineers, their treatment of it has always been narrowly focused. Many people, including engineers, are still wrestling with the diffcultis associated with the concept of TQM and its application.
This book is structured to allow the reader to gain gradual knowledge and appreciation of the nature of TQM and its wider implications for organizations.
It brings together various concepts, principles and models which deal with TQM as a total organizational system and refers to various building blocks which play a prominent role in determining the effectiveness of any TQM program being implemented.
