Tab Article
Series Preface
Authors’ Preface
The Series Editor
The Authors
Chapter 1 : Why Total Quality and Organization Development?
Chapter 2 : Overview of Total Quality
Chapter 3 : Customer Satisfaction: TQ and OD Strategy Dimensions
Chapter 4 : Continuous Improvements TQ and OD Process Dimensions
Chapter 5 : Speaking with Facts: TQ and OD Project Dimensions
Chapter 6 : Respect for People: TQ and OD Performance Dimensions
Chapter 7 : Total Quality OD Implementation: The Transforming Process
Index
