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This book offers leaders an approach to systemically affect change and create cultures of excellence where staff work together to change the way they view their work. Based on well-known quality concepts, readers will discover the essential concepts and actions that have the power to transform every system.
- Includes examples across different sectors including education, health care, manufacturing, small businesses, and non-profits.
- Offers a clear explanation of quality concepts and tools
- While the book is focused on leaders, it provides a starting point no matter what your role is in the organization
- Presents a starting point for engaging leaders in a conversation of excellence with specific examples from their peers and a menu of suggested actions
- Provides an approach to systemically affect change and create cultures of excellence where staff work collaboratively to fundamentally change the way they view their work.
