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Untangling Organizational Gridlock, author Mchele L. Bechtell describes the fundamental requirements for companywide performance improvement. More than providing a better product or service, performance improvement is an organizational lifestyle that aligns the organization's activities and processes to create delighted customers through continous improvement. This book will help you develop and implement sound, customer-focused strategies within your organization.
If you are considering implementing-or just beginning to implement-quality improvement, or if you have tried it before and failed, Untangling Organizational Gridlock is must reading. It describes first the basics of continuous company-wide quality improvement. The book goes on to define and explore the fragile process of changing an organization's culture-a challenge that many managers have never faced before in their careers, and one that requires skills most managers have not been taught.
