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Utilizing the 3Ms of Process Improvement in Healthcare : A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership

Title: Utilizing the 3Ms of Process Improvement in Healthcare : A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership
Author: Richard Morrow
ISBN: 143989535X / 9781439895351
Format: Soft Cover
Pages: 320
Publisher: Productivity Press
Year: 2012
Availability: 2 to 3 weeks

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Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today's healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to facilitate application of the 3Ms, the text describes a culture change method that is based on changing behaviors.

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Preface

Chapter 1 : Overview of Process Improvement and the 3Ms
Chapter 2 : Change Leadership
Chapter 3 : Resistance to Change and Process Improvement
Chapter 4 : Process Improvement Methodologies
Chapter 5 : Roadmap for Process Improvement
Chapter 6 : Chartering the Process Improvement Work
Chapter 7 : Stakeholder Analysis
Chapter 8 : Finding the Root Causes, Improving, and Controlling
Chapter 9 : Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier
Chapter 10 : What to Measure
Chapter 11 : Measure Risk to Achieve High Reliability
Chapter 12 : Measurement as a System
Chapter 13 : How to Share and Communicate Measurements
Chapter 14 : 3Ms : Manage to the Measure
Chapter 15 : 3Ms : Make It Easier
Chapter 16 : High Reliability

Summary
Appendices
Appendix A : Roadmap for Performance Excellence
Appendix B : Process Improvement Foundational Tools
Appendix C : The Emancipation Proclamation
Appendix D : Charter Template
Appendix E : Stakeholder Analysis Template
Appendix F : Hand Hygiene Data Collection Sheet
Appendix G : Hand Hygiene Compliance Chart for Posting
Appendix H : Measure Data Collection Tool
Appendix I : FMEA Severity, Occurrence, Detection Tables
Appendix J : The Soda Drink Challenge to Learn Attribute Agreement Analysis
Index

 

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