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This book provides the vital elements from the vast body of knowledge of quality control-offering managers a timely, accessible account of this important subject.
Supplying a thorough reading list that facilitates further investigation of a topic, this practical volume discusses underlying concepts of critical quality techniques.....covers the Taguchi approach in nontechnical terms.....describes the mechanics of the Malcolm Baldrige National Quality Award and strategies of past winners...details the Department of Defense’s implementation of total quality management (TQM)....focuses on quality function deployment (QFD)....and more!
What Every Manager Should Know About Quality is a working reference for managers and supervisors in quality, manufacturing, engineering, and purchasing; managers of service businesses.
