What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable—And Coming Out Ahead

Title: What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable—And Coming Out Ahead
Author: Frank Supovitz
ISBN: 126044158X / 978126044158
Format: Hard Cover
Pages: 288
Publisher: McGraw-Hill
Year: 2019
Availability: Send us an Email (info@standardsmedia.com) for more details

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Manage every business problem like you were born for it—from a problem customer to a career-threatening crisis
It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters—and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism.  
In What to Do When Things Go Wrong, Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.
Whether you’re revealing a new strategy to your team, presenting last year’s numbers to the C-suite, or opening your own business, What to Do When Things Go Wrong helps you think through and prepare for all potential problems. You’ll learn why things go wrong, how to best go about preventing crisis, and how to fix them when they happen anyway. 
Complete with stories from the author’s clients, executives, entrepreneurs, and others, What to Do When Things Go Wrong is your playbook for ensuring the results you deliver reflect the smart, hard-working professional you are.

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Chapter 1 : Can This Day Get Any Worse?
Chapter 2 : Defining Disaster
Chapter 3 : Anything That Can Go Wrong
Chapter 4 : It’s A Matter Of Time
Chapter 5 : Living In The Land Of The Likely
Chapter 6 : The “Bcd’s” Of Contingency Planning
Chapter 7 : Hope Is Not A Strategy
Chapter 8 : Prepare For Anything
Chapter 9 : Communicate Or Die
Chapter 10 : Command And Collaborate
Chapter 11 : Building A Super Team
Chapter 12 : Managing The Inverted Pyramid
Chapter 13 : Building An Empowerment Culture
Chapter 14 : Leading A Community Of Problem Solvers
Chapter 15 : Everything Affects Everything Else
Chapter 16 : Real- Time Management
Chapter 17 : Two- Minute Drill
Chapter 18 : Confronting The “Oops–Damn” Moments
Chapter 19 : The Crisis Within, The Crisis Without
Chapter 20 : Right Has Left The Building
Chapter 21 : Managing Recovery
Chapter 22 : Managing The Message
Chapter 23 : Breathe. Debrief. Repeat.