This new and expanded edition of the widely influential World Class Quality not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers:
A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company
• A new reliability technique that simulates field failures at the design stage so they can be prevented before production
• A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality.
List of Figures
List of Tables
Foreword
Preface
Acknowledgements
Chapter 1 : Introduction
Chapter 2 : Preamble to the Design of Experiments
Chapter 3 : "Talking to the Parts" -A Set of Clue-Generating
Chapter 4 : Formal Design of Experiments Techniques to Characterize a Product/Process
Chapter 5 : DOE Optimization
Chapter 6 : The Transition From DOE to SPC: Vital Disciplines
Chapter 7 : Statistical Process Control: For Monitoring Quality
Chapter 8 : Linkage of DOE to Reliability
Chapter 9 : A Logical Sequence in the Use of DOE Tools
Chapter 10 : From Classroom Instruction to True Learning on the Job
Reference
Index
