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This book brings the reader into intimate association with a hypothetical executive of a major corporation as he begins his journey to quality. The leader’s journal reveals chaos as he worries, errs, falters, and triumphs. He spends time frozen in inactivity, enjoys starburst flashes of insight, and exercises great courage. This is the disordered trip of reality, not the orderly, well-organized journey that is often described in retrospect.
Paralleling the journal is more conventional text written in a style that makes readers eager to make the trip themselves. It presents new material and deals with proven material in novel and refreshing ways. It offers new insights into organizational culture and examines why “tried and true” methods for changing it often don’t work - meaningful change must be preceded by an earth-shaking paradigm shift.
In an unconventional and intriguing manner the author addresses the economics of quality, statistical thinking, statistical process control, and inspection efficiency. He provides a useful process model for achieving a continuous improvement state in any organization.
As the author is quick to say, “This is not a cookbook! It is, however, a book about cooking.”
