Title: Applications of Quality Control in the Service Industries Author: A.C. Rosander ISBN: 0824774663 / 9780824774660 Format: Hard Cover Pages: 397 Publisher: Marcel Dekker Year: 1985 Availability: In Stock
Description
Contents
This volume is the first and only comprehensive treatment of quality control applied specifically to the service industries. Applications of Quality control in the Service Industries is filled with new ideas, techniques, and methods that simplify identification of organizational problems. This book provides a self-contained, step-by-step “blueprint” for successful implementation of all methods.
This detailed reference combines basic techniques of quality management planning and implementation with special applications for various types of service industries...reviews statistics for quality control and thoroughly explains all statistical methods...discusses specific techniques and methods including time plot, sampling, modelling, and computer-assisted methods for quality control...provides numerous graphs, charts, and tables for easier problem identification...and much more.
Designed to bridge the gap between potential problems and proven solutions, Applications of Quality Control in the Service Industries is recommended reading for quality control specialists and statisticians in banking, insurance, government, health services, transportation, retail, business and personnel services, public utilities, and other service industries; public administrators; auditors and functional and general managers involved in the evaluation of service industries.
Preface
Part 1 : Service Industry Applications Chapter 1 : Introduction Chapter 2 : Banking Chapter 3 : Insurance Chapter 4 : Federal Government Chapter 5 : State and Local Governments Chapter 6 : Health Services Chapter 7 : Transportation Chapter 8 : Retail Trade Chapter 9 : Business Services Chapter 10 : Personal Services Chapter 11 : Public Utilities
Part 3 : Techniques Chapter 18 : Quality: Its Nature, Measurement, and Attainment Chapter 19 : Exploratory Control by Time Plots Chapter 20 : Control by Shewhartian Charts Chapter 21 : Control by Lot Sampling Chapter 22 : Detection Sampling Chapter 23 : Control by Estimates Chapter 24 : Control by Work Sampling Chapter 25 : Control by Comparisons Chapter 26 : Control by Measuring Effectiveness Chapter 27 : Control by Quantitative Models Chapter 28 : Control by Procedures Chapter 29 : Quality Management and Quality Costs Chapter 30 : Computers in Service Quality Control
Appendix : Selected Annotated Bibliography of Books and Pamphlets
Index