CQI-14 : 2008
Title: Consumer Centric Warranty Management : A Guidelines for Industry Best Practices, Version 1
ISBN: 9781605341408
Format: Hard Copy
Pages: 150
Year: 2008
Publisher: Automotive Industry Action Group
Availability: In Stock
- Description
This guideline is designed to promote advances in consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This approach begins with the end consumer in mind, providing tactics, techniques and case studies for all constituencies, particularly vehicle manufacturers and their suppliers. The guideline is organized in steps that partner organizations can take to proactively reduce warranty incident rates and risks associated with warranty events
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