Customer Retention Through Quality Leadership: The Baxter Approach

Title: Customer Retention Through Quality Leadership: The Baxter Approach
Author: Deborah G. Fliehman David D. Auld
ISBN: 0873891678 / 9780873891677
Format: Soft Cover
Pages: 233
Publisher: ASQ
Year: 1993
Availability: In Stock

Tab Article

Preface

Chapter 1 : An Active Commitment to Quality Results in Customer Satisfaction
Chapter 2 : Customer Satisfaction Through Requirements Assessment
Chapter 3 : Customer Satisfaction Leads to Customer Retention
Chapter 4 : Innovative Strategy Benefits Partnership Activities
Chapter 5 : Tools and Techniques for Achieving Customer Satisfaction

References
Index