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Written by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen, Second Edition is an in-depth revision of this renowned, best-selling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to:
- Maximize capacity and reduce inventory at Unga Limited, one of Kenya's largest flour-milling operations
- Change the IT culture at Achmea, a large European insurance firm
- Exceed customer expectations at Walt Disney World in the United States
- Improve quality at Inoue Hospital in Japan
- Transform retail processes at Sonae MC, Portugal's largest employer
- Practice daily kaizen at Tork Ledervin, a weaving plant in Brazil
- Stamp out muda at Sunclipse, an industrial packaging distributor in the United States
- Manage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in China
- Implement gemba kaizen at many other companies worldwide
