Global Supply Chain Quality Management : Product Recalls and Their Impact

Title: Global Supply Chain Quality Management : Product Recalls and Their Impact
Author: Barbara B. Flynn, Xiande Zhao
ISBN: 1439815542 / 9781439815540
Format: Hard Cover
Pages: 432
Publisher: CRC Press
Year: 2014
Availability: 2 to 3 weeks

Tab Article

This book draws together key insights from the relevant literature across diverse disciplines and presents detailed research case studies of six extended global supply chains in three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and include the perspectives of U.S. and Chinese executives. The book then presents a conceptual model that synthesizes the literature and case studies, and describes the ways in which alternative product recall strategies influence consumers' perception of an organization's corporate social legitimacy and consumers' future purchasing behaviors.

Tab Article

Preface

Chapter 1 : Introduction
Chapter 2 : The Importance of Product Recalls
Chapter 3 : Consumer Protection in Developing Countries
Chapter 4 : Quality Risk in Global Supply Networks
Chapter 5 : The Chinese Toy Recalls
Chapter 6 : The Chinese Milk Powder Crisis
Chapter 7 : The Ford Pinto Recall
Chapter 8 : Supply Chain Quality Management Conceptualization and Framework
Chapter 9 : Dongfeng-Peugeot-Citroen Automobile Co. Ltd.
Chapter 10 : Changan-Ford-Mazda Automobile Co. Ltd.
Chapter 11 : Bright Dairy
Chapter 12 : CHIC Group Global Co. Ltd.
Chapter 13 : Impact of Product Recalls on Shareholder Wealth in China
Chapter 14 : Impact of Toy Product Recalls on Shareholder Wealth in the U.S.
Chapter 15 : Impact of Recalls on Retailer Shareholder Wealth in the U.S.
Chapter 16 : Effect of Recall Strategies on Consumer Perceptions
Chapter 17 : Consumer Perceptions of a Product Recall: the Role of Panic
Chapter 18 : Relationship Between Supply Chain Quality Integration and Performance
Chapter 19 : Effect of Supply Chain Quality Integration on Product Quality and Innovation
Chapter 20 : Effect of Supply Chin Quality Management on Performance
Chapter 21 : Concluding Thoughts

Index