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Introduction to the ITIL Service Lifecycle

Title: Introduction to the ITIL Service Lifecycle
Author: Cabinet Office
ISBN: 0113313098 / 9780113313099
Format: Soft Cover
Pages: 273
Publisher: TSO
Year: 2011
Availability: Out of Stock

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'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

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  • Introduces the basic concepts of the ITIL service lifecycle, and its benefits
  • Provides a summary of each of the five stages of the lifecycle
  • Includes references to the five core publications, providing an essential companion to them

 

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