As one of the titles in APQC's Passport to Success series, this book provides readers with a comprehensive understanding of the components of a successful knowledge management program. Based on years of research of leading-edge organizations-and supported by examples of best practices and tips from actual practitioners-this book will guide readers through their own knowledge management endeavors.
Acknowledgements
Preface
Introduction
Quiz : Where Are You Now?
Knowledge Management Landmarks
Chapter 1 : Landmark One : Value Proposition
Chapter 2 : Landmark Two : Culture
Chapter 3 : Landmark Three : Structure and Roles/Responsibilities
Chapter 4 : Landmark Four : Information Technology
Chapter 5 : Landmark Five : Approaches
Chapter 6 : Landmark Six : Measurement
Where Do You Go From Here?
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