Office Lean : Understanding and Implementing Flow in a Professional and Administrative Environment

Title: Office Lean : Understanding and Implementing Flow in a Professional and Administrative Environment
Author: Ken Eakin
ISBN: 1032349441 / 9781032349442
Format: Soft Cover
Pages: 276
Publisher: Productivity Press
Year: 2022
Availability: In Stock
Special Indian Edition Priced at Rs.2195/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.

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Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms, what Lean is -- and what Lean isn’t -- enabling office professionals to understand how it can be successfully applied to their complex office-based work environments.

Contrary to popular opinion, Lean is not only for mass manufacturing or healthcare. It applies just as much to the digital world of "knowledge work" industries such as banking and financial services, software development, and government. But the fundamental concepts, straight from the factory floor, need a fair amount of translation to be effectively applied in cube farms.

Overturning the common perception that Lean is about imposing rigid rules, or simply eliminating waste in the name of "efficiency", Eakin presents Lean as a dynamic, flexible, people-centric philosophy that delivers outstanding business results by improving employee engagement and customer experience.

Office Lean helps Lean practitioners (leaders/managers and coaches/consultants) working in professional office environments access the amazing, transformative results Lean can bring to their specific domains. It combines clear explanations of the core concepts of the Lean philosophy with relevant, practical examples from the fields of accounting, finance, insurance, IT and government.

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Preface : Caring for People
Acknowledgments
Author
Introduction : We Don’t Make Widgets

Part I : Grasping the Situation
Chapter 1 :
The Legacy of Industrial Management
Chapter 2 : Two Types of Efficiency
Chapter 3 : Changing the System

Part II : Designing for Flow
Chapter 4 :
Understanding Flow
Chapter 5 : Busy Does Not Mean Productive
Chapter 6 : Design Principle I : Continuity
Chapter 7 : An Accounting Story
Chapter 8 : Design Principle II : Balance
Chapter 9 : Creating Balance
Chapter 10 : The CapCell Experiment
Chapter 11 : The Seven Gates of Hell

Part III : Thinking Beyond Flow
Chapter 12 :
Prerequisites to Problem Solving
Chapter 13 : Start with Standards
Chapter 14 : Using Standards to Create Flow
Chapter 15 : Lean Thinking and the Digital Age
Chapter 16 : Automation and Imbalance
Chapter 17 : Lean Leadership and Strategy

Conclusion : Work Is a Human System
Appendix : Value Stream, System, and Process : Understanding Three Fundamental Terms
Index