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The quality movement has had numerous leaders, theories, and best practices that have revolutionized the way organizations operate. Often the myriad of information can be confusing, occasionally contradictory, to even the most experienced quality manager. Finally a guide of the most useful and noteworthy pieces of information on quality management has been collected in one convenient, easy-to-use guide book.Quality's Greatest Hits: Classic Wisdom from the Leaders of Quality is a handy, user-friendly guide of the most notable theories, tools, and quotations from quality’s biggest names.
This unique, quick reference of quality principles, tools, and notable quotes belongs on the desk of every manager. While not intended to teach these quality fundamentals to the reader, this book is an ideal reference for anyone who has to make presentations, provide quality training, or serve as a mentor by providing convenient and time-tested information. Quality’s Greatest Hits is a great refresher for the experienced quality manager, and a helpful guide for those still trying to find their way in the confusing maze of quality. The ideas collected include SPC, design of experiments, marketing, management, strategic planning, ISO, TQM, quality gurus (Juran, Deming, Crosby), project management, and more.
