This book describes the methods and tools used to develop and implement an effective TQM program. It provides a practical explanation of root cause analysis and discusses the proactive use of analysis techniques for the prediction and prevention of problems. It emphasizes the basic concepts, various analysis techniques, and their common purpose in determining the true cause of problems.
Preface
Acknowledgments
Chapter 1 : Root Cause Analysis - An Introduction
Chapter 2 : Root Cause Analysis - A Management Tool
Chapter 3 : Getting Started
Chapter 4 : Root Cause Analysis Techniques
Chapter 5 : Developing Solutions
Chapter 6 : Evaluating Solutions
Chapter 7 : System Considerations
Chapter 8 : Change Analysis
Chapter 9 : Barrier Analysis
Chapter 10 : Events and Causal Factors Analysis
Chapter 11 : Tree Diagrams
Chapter 12 : Other Structured Root Cause Analysis Techniques
Summary
Suggested Reading
Index
