TQM In Action : A Practical Approach to Continuous Performance Improvement, 2nd Edition

Title: TQM In Action : A Practical Approach to Continuous Performance Improvement, 2nd Edition
Author: John Pike, Richard Barnes
ISBN: 8184899661 / 9788184899665
Format: Soft Cover
Pages: 380
Publisher: Springer Verlag
Year: 2011
Availability: Out of Stock

Tab Article

Preface
Preface to the First Edition
Acknowledgements

Part I : The Need for TQM
Chapter 1 :
Introduction
Chapter 2 : Total Quality Management
Chapter 3 : Approaches to the Implementation of TQM

Part II : A Tailored Approach to Implementation
Chapter 4 :
The Seven-P Process : A Practical Approach
Chapter 5 : Getting Started
Chapter 6 : Getting Organized
Chapter 7 : Managing the Continuous Improvement Process Introduction
Chapter 8 : Making It Stick

Part III : Implementing Total Quality Management : A Case Study

Appendix A : Useful Addresses
Appendix B : Glossary of Terms
Index