Title: The Best on Quality : Targets,Improvements,Systems, IAQ Book Series Vol. 10 Author: Madhav N. Sinha ISBN: 0873894561 / 9780873894562 Format: Hard Cover Pages: 425 Publisher: ASQ Year: 1999 Availability: In Stock
Description
Contents
The International Academy for Quality (IAQ) inaugurated the Best on Quality series in 1988. The latest volume investigates how quality and total quality management (TQM) will further advance in the new and fast changing world of the new millennium with particular attention to the emerging e-business sector and university education programs. Filled with timely examples and case studies from CEO's of the most successful organizations from around the world, the book's minimal use of jargon and acronyms helps make it an excellent desk reference and training guide.
Among the world renowned contributors to this volume include: Armand V. Feigenbaum, Timothy Weddle, Peter Whalley, William Golomski, Norman Burgess, Alain-Michel Chauvel, Juhani Anttila, Yoshio Kondo, John D. Hromi, Enrique Sierra, Tito Conti, and Madhav. N. Sinha.
Preface
About the Editor
Acknowledgements
Executive Summaries
SECTION I : Exploring Models and Systems of Total Quality Chapter 1 : The Development of a Generic Quality Management System Chapter 2 : Quality Systems in Higher Educational Institutions Chapter 3 : A TQM Model for Value-Based Customer-Supplier Relationships Chapter 4 : Integration:The Key Word for Quality-Based Organizational Transformation Chapter 5 : Quality Certification Scheme for Integrated Safety Management Systems in Shipping Industries Chapter 6 : Insights on Quality Process from the Perspective of Sociology Chapter 7 : TQM as Winning Strategy in Public Sectors
SECTION II: Tools,Techniques,Technology,and TQM Chapter 8 : Transferring Quality Using Technology Chapter 9 : A Quality Management Assessment Grid Chapter 10 : New Quality Cost Model Used as a Management Tool Chapter 11 : Statistical Tools and Techniques:Development of a Framework for Quality Improvement Strategies Chapter 12 : Tools and Techniques an Examination of their Use
SECTION III: ISO 9000 and Total Quality Chapter 13 : ISO 9000 and Total Quality Chapter 14 : Effective Use of ISO 9000 in Quality Management Chapter 15 : Quality System:The Evolution from ISO 9000 to TQM
SECTION IV : Quality’s Worldwide Trends and Projections Chapter 16 : Some Experiences of Implementing TQM in Higher Education in Denmark Chapter 17 : Managing the Quality Management Training: An Overview of European Experience Chapter 18 : Case Studies of Quality Engineering Applications in India Chapter 19 : TQM in the Twenty-First Century: The Japanese Approach Chapter 20 : Quality in Developing Countries Chapter 21 : Stages of Quality Practice in Developing Countries of the Asia Pacific Region Chapter 22 : New Roles of a Manager in the Twenty-First Century
About the Contributors
Table of Contents of The Best on Quality, Volume 1 to 9
Index