Title: The Certified Manager of Quality/Organizational Excellence Handbook, 4th Edition Author: Russell T. Westcott ISBN: 8174890262 / 9788174890269 Format: Hard Cover Pages: 688 Publisher: ASQ/Infotech Year: 2014 Availability: In Stock Special Indian Edition Priced at Rs.1895/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.
Description
Contents
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ’s Certified Manager of Quality/Organizational Excellence (CMQ/OE).
In order to provide a broad perspective of quality management, this book has specifically been written to address:
Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions
Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results
Benefits associated with the application of key concepts and quality management principles
Best practices describing recognized approaches for good quality management
Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail
Guidance for preparation to take the CMQ/OE examination.
Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented.
Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.
List of Figures and Tables
Preface to the Fourth Edition
Acknowledgments
Introduction
Part I : Leadership
Chapter 1 : A. Organizational Structures Chapter 2 : B. Leadership Challenges Chapter 3 : C. Teams and Team Processes Chapter 4 : D. ASQ Code of Ethics
Part II : Strategic Plan Development and Deployment
Chapter 5 : A. Strategic Planning Models Chapter 6 : B. Business Environment Analysis Chapter 7 : C. Strategic Plan Deployment
Part III : Management Elements and Methods
Chapter 8 : A. Management Skills and Abilities Chapter 9 : B. Communication Skills and Abilities Chapter 10 : C. Project Management Chapter 11 : D. Quality System Chapter 12 : E. Quality Models and Theories
Part IV : Quality Management Tools
Chapter 13 : A. Problem-Solving Tools Chapter 14 : B. Process Management Chapter 15 : C. Measurement: Assessment and Metrics
Part V : Customer-Focused Organizations
Chapter 16 : A. Customer Identification and Segmentation Chapter 17 : B. Customer Relationship Management
Part VI : Supply Chain Management
Chapter 18 : Supply Chain Management
Part VII : Training and Development
Chapter 19 : Training and Development Chapter 20 : The Certified Manager of Quality/Organizational Excellence Body of Knowledge
Appendix A : References
Appendix B : Glossary and Acronyms
Index