This book offers a unique overview of Quality and its tools, thus filling an important gap in the quality-control literature. The emphasis is on the system approach and the stakes and the role of Quality in life and policies of an organization or company; the book also touches on how the world of Quality is spilling over onto other management systems, such as environmental protection, the sustainability of an organization and its social responsibility. It highlights the rise of American management methods and how they were boosted by contributions from the Japanese industrial organization.
Preface
Chapter 1 : The Environment of Quality
Chapter 2 : The Quality Approach : Concepts and Definitions
Chapter 3 : The History of Quality
Chapter 4 : The ISO 9000 Family of Quality Management Systems
Chapter 5 : Safety of the Food Chain and the ISO 22000 Family
Chapter 6 : Quality Management in Laboratories : ISO 17025
Chapter 7 : Key ISO Management Systems
Chapter 8 : Total Quality : Personalities that Stand Out
Chapter 9 : Total Quality Management : Prices
Chapter 10 : The Toyota Way and the Toyota Production System (TPS)
Chapter 11 : Quality Control and the Six-Sigma Approach
Chapter 12 : Moral and Ethical Elements
Chapter 13 : Deontology of Professions and Functions
Chapter 14 : Environmental Management and the ISO 14000 Family
Chapter 15 : Social Responsibility of Organizations and ISO 26000
Index