The Practical Guide to People-Friendly Documentation

Title: The Practical Guide to People-Friendly Documentation
Author: Adrienne Escoe
ISBN: 0873895045 / 9780873895040
Format: Soft Cover
Pages: 228
Publisher: ASQ
Year: 2001
Availability: Out of Stock

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This innovative, best-selling guide has been thoroughly revised to bring together practical solutions to the documentation challenges faced by today's organizations. From company policies and desk instructions to Baldrige and the ISO 9000 requirements, it applies a customer and quality-based systems approach to streamlining and managing your documentation system. This second edition is an organized toolbox of powerful methodology and metrics that shows companies how to steer clear of cumbersome and obsolete documentation and gives numerous examples of the tremendous opportunities - and pitfalls - presented by technology such as the Internet and web-based documentation management software.

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Tables, Figures, and Checklists
Foreword to the Second Edition
Foreword to the First Edition
Foreword to the Second Edition
Preface to the Second Edition
Preface to the First Edition
Acknowledgments

Part I Need
Chapter 1 : Introduction
Chapter 2 : Zero-Based Documentation

Part II Implementation
Chapter 3 : Hierarchy, Structure, Format, and Style
Chapter 4 : Usability
Chapter 5 : Electronic Options
Chapter 6 : Measured Improvement

Part III Application
Chapter 7 : Quality Initiatives
Chapter 8 : Other Applications
Chapter 9 : Documentation Relatives
Chapter 10 : Documentation Center of Excellence

Part IV Information Tools

Appendix A : Performance Criteria for Policies and Procedures Writers and Editors
Appendix B : Performance Criteria for Policies and Procedures Word Processing and Secretarial Staff
Appendix C : Resources
References
Index