A health care system, radically altered through the skillful application of process quality control, can save the nation billions of dollars a year in health care costs. To health care purchasers, this can mean significant quality and cost improvements. This book shows readers how to receive the maximum value from their health care purchasing decisions.
Acknowledgments
Prologue
Chapter 1. : On Call-March 1990
Chapter 2. : Health Care Chaos
Chapter 3. : The Quality Approach
Chapter 4. : Cast of Characters
Chapter 5. : Twenty-Two Hours and 45 Minutes-March 1990
Chapter 6. : World Class Health Care
Chapter 7. : Quality Initiatives
Epilogue 2010
Sources and Recommended Reading
Appendix A : Sample Certification Program
Appendix B : World Class Health Care Versus Medical Tradition: Case Studies
Index
