Provides a framework for implementing total quality principles in the college or university environment. Includes the history and principles of quality management and an assessment of factors in the higher education environment that are leading to serious questions concerning effectiveness and efficiency. Presents a unique chapter on ISO 9000 in training and education.
Series Preface
Author Preface
Chapter 1. : Why Total Quality?
Chapter 2. : Overview of Total Quality
Chapter 3. : The House of Quality
Chapter 4. : Strategy Management
Chapter 5. : Process Management
Chapter 6. : Project Management and Team Management
Chapter 7. : Individual Management and Task Management
Chapter 8. : Implementation: The Transforming Process
Chapter 9. : ISO 9000 in Training and Education: A View to the Future
Glossary
Index
