VA's Lean Healthcare Transformation: Innovating the Veteran Patient Experience

Title: VA's Lean Healthcare Transformation: Innovating the Veteran Patient Experience
Author: Heather Woodward-Hagg, Kathryn Trauth Taylor, Robin R. Hemphill
ISBN: 1498768903 / 9781498768900
Format: Hard Cover
Pages: 190
Publisher: Productivity Press
Year: 2018
Availability: Out of Stock

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This book provides insight into the initial deployment of a Lean Management System across VA, the nation's largest healthcare system. The book presents the origins of VA's Lean Enterprise Transformation (LET) in its 156 medical centers. The authors detail the clinical and administrative outcomes of these efforts, as well as the formative evaluation methods used to monitor and improve the VAs LET deployment and examines how the VA strives to provide the best patient experiences for our Veterans. The book takes a comprehensive, multi-level approach, revealing how innovation in VA healthcare is occurring through narratives from leaders, administrators, physicians and staff.

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  • Presents an enterprise-level view of Lean transformation across the nation's largest healthcare system
  • Features multi-level perspectives from VA leadership, executives, Lean senseis, clinicians, front-line staff, and Veterans
  • Details VA's methods for implementing and evaluating Lean across multiple facilities
  • Overviews VA's integrated technology platform developed to support metrics-sharing and continuous improvement efforts across VA facilities nationwide
  • Illustrates how Lean initiatives and improvements impact veterans through narratives of patient and staff experience

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Foreword

Chapter 1 : Why Lean? Why VA? Why Now? Beginning Our Lean Journey
Chapter 2 : Building a Foundation of Patient Safety
Chapter 3 : Deploying Lean Across the Enterprise
Chapter 4 : Stories of Excellence : Indy Excellence
Chapter 5 : Stories of Excellence : Palo Alto
Chapter 6 : Stories of Excellence : Syracuse
Chapter 7 : Stories of Excellence : FHCC Lovell
Chapter 8 : Evaluating Lean's Nationwide Impact
Chapter 9 : Communicating Our Successes and Challenges
Chapter 10 : Mapping Our Future

Index