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Lance B. Coleman

Total Book : 1

The Customer-Driven Organization : Employing the Kano Model
Author: Lance B. Coleman
ISBN: 1482217104 / 9781482217100
Year: 2015
Availability: 2 to 3 weeks

Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and o...

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List Price: � 34.99

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Lance B. Coleman

The Customer-Driven Organization : Employing the Kano Model