Quality Management Benchmark Assessment

This assessment is ideal for anyone who must develop a quality plan - whether your company is applying for the Malcolm Baldrige National Quality Award, pursuing ISO cerification, or simply assessing how your quality processes measure up against these two widely accepted sets of quality criteria.
With a checklist of 256 requirements, Quality Management Benchmark Assessment (QMBA) provides the framework to:

* Identify quality management criteria for each business function.
* Direct corrective action and monitor progress.
* Use universal quality requirements while adding your own unique requirements.
* Prepare your organization for quality assurance certification.
* Evaluate your suppliers.


QMBA provides special insights on assessments for service organizations - either stand-alone companies or those internal to product companies.

 

Preface
Acknowledgments
The QMBA and Your Quality Process
Using the QMBA for Improving Your Operations
Using the QMBA for Evaluating Suppliers
Quality Management Standards
Customer Satisfaction
Continuous Improvement
Putting the QMBA to work for You
Purpose
Organization (Scope)
Audit Scope
Authority/Permissions
History
Audit Conventions
Conducting the QMBA
Reporting
Consulting (Recommendations)
Ensuring Continuity
A Word About Terms
Cautions
Contemporary Topics and Suggestions
Identifying the Type of Service
Getting A Score (Rating)
Quality System Documents
Reporting Audit Data
Hostile Customer Situations
QMBA Sections
A.Quality Management and Planning
B.Quality Manual and Practices
C.Requirement/Specification Procedures
D.Sampling Practices
E.Laboratory/Inspection Standards and Practices
F.External Service Practices
G.Corrective Action
H.SQC for Installation, Process, and Service Control
I.Operating Controls and Verification
J.Management of Change Control
K.Handling and Distribution Functions
L.Quality Audit and Assessment Practices
M.Supplier Relationships
N.Customer Relationships
O.Engineering Design and Technology
P.Cost of Quality
Q.Human Resources and Training
Glossary
Bibliography
Cross-Reference Tables
Safety, Health & Environmental Concerns Report