Tab Article
Preface
Acknowledgments
Introduction
Chapter 1. : Teams and the Law
Chapter 2. : Benchmarking
Chapter 3. : Personal Liability
Chapter 4. : Relations With Suppliers
Chapter 5. : Working With Customers
Chapter 6. : Creating the Product
Chapter 7. : Providing Services
Chapter 8. : Standards
Chapter 9. : Improving Government
Conclusion
Bibliography
Index
