Author: Ashish Agarwal, Dixit Garg, Sachin K. Mangla, Sunil Luthra ISBN: 0367512831 / 9780367512835 Year: 2020 Availability: 2 to 3 weeks
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases a...