Author: Gregory D. Erickson, Kalina Janevska, Qaalfa Dibeehi, Rhonda Dishongh ISBN: 1466583088 / 9781466583085 Year: 2013 Availability: 2 to 3 weeks
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transforma...