Author: Adi K. Bhote, Keki R. Bhote ISBN: 0814404278 / 9780814404270 Year: 2000 Availability: In Stock
This new and expanded edition of the widely influential World Class Quality not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and ...
Author: Keki R. Bhote ISBN: 0814423620 / 9780814423622 Year: 1996 Availability: In Stock
This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showi...