This new pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new process approach. The book will assist internal auditors with planning and performing process audits in order to become more effective as an auditor and satisfy top management, auditees, and external customers. It includes practical case studies along with the body of knowledge for the ASQ CQIA and CQA certifications, a glossary of terms, and a list of acronyms.
