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CQI-14 : 2018
Title: Automotive Warranty Management : A Guideline for Industry Best Practices, 3rd Edition (Hardcopy with Downloadable Assessment)
Format: Hard Copy
Pages: 140
Year: 2018
Publisher: Automotive Industry Action Group
Availability: In Stock
- Description
This guideline is designed to promote advances in consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This approach begins with the end consumer in mind, providing tactics, techniques and case studies for all constituencies, particularly vehicle manufacturers and their suppliers. The guideline is organized in steps that partner organizations can take to proactively reduce warranty incident rates and risks associated with warranty events
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