This book offers a valuable tour of what is known about quality management with incisive evaluations of what is practical and what is fantasy.
With the plethora of quality programs and buzzwords used in organizations today, it's easy ot become confused about all this quality "stuff" going on around us. Finally, a model has been developed the clarifies the interrelationships among continuous quality improvement, reengineering, benchmarking, cost of quality, open-book management, theory fo constraints, and all the other valuable TQM methodologies, activities, and tools.
Clarence Burns' unified total quality model will help you construct a logically ordered whole from the numerous and sometimes seemingly conflicting methodologies, theories, and philosophies of the quality movement. This model can serve as a catalyst in you organization to initiate, restart, or improve your TQM efforts. It is universal in application to all organization : manufacturing, service, health care, education, or government.
Preface
Chapter 1 : The Three Circles of The Unified Total Quality Model
Chapter 2 : Diversity Unified
Chapter 3 : Experts and Fads
Chapter 4 : The Direction Circle
Chapter 5 : The Systems Circle
Chapter 6 : The People Circle
Chapter 7 : The Circle Interactions
Chapter 8 : Making The Model Work for You
Appendix : The Triad Theorems
References
Index
