Competitive advantage as it existed in the 1970s and 1980s is no longer valid.
Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive.
ISO 9004:2018 represents a major contribution in the application of sound business and quality management systems practices, but authors Jarvis and Palmes will help you “go beyond” it with the current widely used state-of-the-art technologies and practices described in this book. They have spent years evaluating where mature and successful organizations are heading, whether they are small or large, and are among the group of experts who developed ISO 9004:2018.
Topics covered include disruptive technologies, culture for sustained success, organizational identity, leadership, process management, and more.
List of Figures and Tables
Acknowledgments
Chapter 1 : Introduction
Chapter 2 : Culture for Sustained Success
Chapter 3 : Context of the Organization
Chapter 4 : Organizational Identity
Chapter 5 : Leadership
Chapter 6 : Importance of Process and Process Management
Chapter 7 : Management of Resources
Chapter 8 : Organizational Performance Evaluation and Analysis
Chapter 9 : Improvement, Learning, and Innovation
Annexes : Self-Assessment Guidance
Annex I : Description of Process Maturity
Annex II : Scoring
Annex III : ASQ Z1 TR1-2012
Annex IV : Identification of Improvement Opportunities
Annex V : Active National Business Excellence Awards
Bibliography
Index
