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Enterprise Process Mapping : Integrating Systems for Compliance and Business Excellenc,(With CD-ROM)

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Title: Enterprise Process Mapping : Integrating Systems for Compliance and Business Excellenc,(With CD-ROM)
Author: Charles G. Cobb
ISBN: 0873896432 / 9780873896436
Format: Soft Cover
Pages: 142
Publisher: ASQ
Year: 2005
Availability: Out of Stock
  • Description
  • Contents

Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the "how to" for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.

This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools.


Chapter 1 : Introduction
Chapter 2 : Designing Business Processes
Chapter 3 : Understanding Enterprise Process Mapping
Chapter 4 : Developing Enterprise Process-Mapping Guidelines and Conventions
Chapter 5 : Using Microsoft Visio and the ProcessesMaps Tool
Chapter 6 : Managing Resources and Records
Chapter 7 : Integrating Document Management and Publishing
Chapter 8 : Implementing ISO 9000 and Other Quality Standards
Chapter 9 : Implementing Sarbanes-Oxley and Regulatory Requirements
Chapter 10 : Summary

Appendix A : ProcessMaps Tool Installation and Setup Instructions
Appendix B : A Sample Process-Mapping Session Template

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