Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the "how to" for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.
This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools.
Acknowledgments
Chapter 1 : Introduction
Chapter 2 : Designing Business Processes
Chapter 3 : Understanding Enterprise Process Mapping
Chapter 4 : Developing Enterprise Process-Mapping Guidelines and Conventions
Chapter 5 : Using Microsoft Visio and the ProcessesMaps Tool
Chapter 6 : Managing Resources and Records
Chapter 7 : Integrating Document Management and Publishing
Chapter 8 : Implementing ISO 9000 and Other Quality Standards
Chapter 9 : Implementing Sarbanes-Oxley and Regulatory Requirements
Chapter 10 : Summary
Appendix A : ProcessMaps Tool Installation and Setup Instructions
Appendix B : A Sample Process-Mapping Session Template
Index
