It's one of the best-kept 'secrets' of the corporate world: for years, leading companies have been quietly using the Baldrige framework-not just to apply for this prestigious award-but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors-such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens.
Best selling author David Hutton has drawn from his extensive assessment experience to create this in-depth handbook. Hutton not only shows how the assessment process works from A to Z, but also explains how to adapt the process to fit the needs of any organization. Written in a clear and logical style that avoids the use of jargon, From Baldrige to the Bottom Line will help any organization begin their improvement journey, stay on track, and get results.
The Assessment Process as a Strategy
Assessment Process Design
Setting the Stage
Engaging the Leaders
Preparing the Assessment Team
Data Gathering
Developing the Assessment Report
Presenting the Assessment Report
Developing Improvement Plans
Implementation and Follow Through
Closing the Loop
Case Studies: Xerox Corp., TELUS Mobility, Medrad Inc., Cargill, Pinellas County School District
