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From Quality to Business Excellence: A Systems Approach to Management

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Title: From Quality to Business Excellence: A Systems Approach to Management
Author: Charles Cobb
ISBN: 0873895789 / 9780873895781
Format: Hard Cover
Pages: 264
Publisher: ASQ
Year: 2003
Availability: Out of Stock
     
 
  • Description
  • Contents

As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma…which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business.

Introduction (Historical Backgrounds and Trends, A Vision for the Future)
Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement)
Management Approach
Designing Integrated Management Systems
Strategic Planning, Alignment, and Metrics
Integrated Process Improvement Approach
The Role of Information Technology
Other Enablers and Constraints
Putting it All Together
Keeping the Process Moving
Overall Summary (Integrated Systems Approach, Business Systems Engineering)

 
 
 
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