For many years, we considered human errors or mistakes as the cause of mishaps or problems. In the manufacturing industries, human error, under whatever label (procedures not followed, lack of attention, or simply error), was the conclusion of any quality problem investigation. The way we look at the human side of problems has evolved during the past few decades. Now we see human errors as the symptoms of deeper causes. In other words, human errors are consequences, not causes.
The basic objective of this book is to provide readers with useful information on theories, methods, and specific techniques that can be applied to control human failure. It is a book of ideas, concepts, and examples from the manufacturing sector. It presents a comprehensive overview of the subject, focusing on the practical application of the subject, specifically on the human side of quality and manufacturing errors. In other words, the primary focus of this book is human failure, including its identification, its causes, and how it can be reasonably controlled or prevented in the manufacturing industry setting. In addition to including a detailed discussion of human error (the inadvertent or involuntary component of human failure), a chapter is devoted to analysis and discussion related to voluntary (intentional) noncompliance.
Written in a direct style, using simple “industry” language with abundant applied examples and practical references, this book’s insights on human failure reduction will improve individual, organizational, and social well-being.
List of Figures and Tables
Acknowledgments
Preface
Chapter 1 : About Human Error
Chapter 2 : Psychology and Classification of Human Error
Chapter 3 : Intentional Noncompliance
Chapter 4 : Human Factors
Chapter 5 : How Organizations Deal with Human Errors : Personal Accountability
Chapter 6 : Investigating Human Errors
Chapter 7 : Root Causes Related to Human Performance
Chapter 8 : Human Errors Risk Assessment
Chapter 9 : How to Reduce the Probability of Human Error
Chapter 10 : Selected Topics
Chapter 11 : Closing Remarks
List of Acronyms
Bibliography
Index
