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Measurement Matters : How Effective Assessment Drives Business and Safety Performance

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Title: Measurement Matters : How Effective Assessment Drives Business and Safety Performance
Author: Brooks Carder and Patrick Ragan
ISBN: 0873896343 / 9780873896344
Format: Hard Cover
Pages: 232
Publisher: ASQ
Year: 2004
Availability: Out of Stock
     
 
  • Description
  • Contents


Nearly every organization wastes a great deal of time, effort, and money through the use of extensive management control systems, designed to closely monitor and review the work of every employee. This is expensive and slows down the work. More important, it sends the message to the employees that they are not trusted to do a good job. By installing an effective assessment process that successfully measures employee performance without impeding production, the organization can become more efficient and employees can be more satisfied in their position.

Ultimately what this book is about is how to create positive change in organizations and individuals. What is wrong is often obvious to us but others may not be able to see it. Our challenge is to find leverage for change. Leverage implies a way to use our knowledge and influence to greatest advantage in creating positive change. Usually when we are trying to change people and organizations, the application of strong force generates an equal force in the opposite direction, consuming energy and resources and usually preventing change.


Preface

Chapter 1. : The Fundamental Principles of Dr. Deming’s Approach
Chapter 2. : Dr. Deming’s System of Profound Knowledge
Chapter 3. : Some Principles of Measurement
Chapter 4. : Incident-Based Measures
Chapter 5. : Incident Investigation
Chapter 6. : Systematic Observation of Behavior
Chapter 7. : Audits
Chapter 8. : The Safety Survey
Chapter 9. : Taking Action Based on the Survey
Chapter 10. : Leadership

References
Index

 
 
 
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