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Nearly every organization wastes a great deal of time, effort, and money through the use of extensive management control systems, designed to closely monitor and review the work of every employee. This is expensive and slows down the work. More important, it sends the message to the employees that they are not trusted to do a good job. By installing an effective assessment process that successfully measures employee performance without impeding production, the organization can become more efficient and employees can be more satisfied in their position.
Ultimately what this book is about is how to create positive change in organizations and individuals. What is wrong is often obvious to us but others may not be able to see it. Our challenge is to find leverage for change. Leverage implies a way to use our knowledge and influence to greatest advantage in creating positive change. Usually when we are trying to change people and organizations, the application of strong force generates an equal force in the opposite direction, consuming energy and resources and usually preventing change.
