Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.
If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.
The ABC's of Quality:An overview
People and Quality
Paradigms throughout the Ages.
The Theories and processes Behind Continuous Improvement/Outcomes:Closer to or Further From the Ideal
The basic Tools of Quality
The Process of continuous Improvement and learning
The Leadership Challenge
The End...and the beginning?
