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The Change Agent's Guide to Radical Improvement

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Title: The Change Agent's Guide to Radical Improvement
Author: Ken Miller
ISBN: 0873895347 / 9780873895347
Format: Soft Cover
Pages: 312
Publisher: ASQ
Year: 2002
Availability: Out of Stock
     
 
  • Description
  • Feature
  • Contents

What separates excellent organizations from the truly ordinary? What allows some organizations to rapidly change and continually reinvent themselves while others have trouble making even modest improvements? The fundamental ingredient is the presence of change agents. Change agents are individuals who have the knowledge, skills and tools to help organizations create radical improvement. They achieve results through their keen ability to facilitate groups of people through well-defined processes to develop, organize, and sell new ideas. They are the invisible hands that turn vision into action.

The Change Agent’s Guide to Radical Improvement is a comprehensive how-to book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation, and project management.

The systematic change agent model introduced in this book will help you:
Pick the right improvement projects to work on, by diagnosing the real issues effecting the organization.
Organize the project so that it has the best chance to succeed, by uncovering the project’s success criteria, securing management support, and building the right team.
Select the best change process to improve customer satisfaction, reengineer a process, solve a problem or develop a plan.
Generate innovative out of the box ideas that dramatically impact the bottom line.
Navigate the politics of change; ensuring radical ideas become radical improvements.

Diagnosis
Organizing the Project
Customer Satisfaction Process
Process Improvement Process
Problem Solving Process
Planning Process
Managing Ideas
Creating Buy In
Implementation
Evaluation
Celebration
Leading a Large Scale Initiative

 
 
 
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